Privacy Policy
This policy describes how Willow & White handles personal information through sitee11.top.
1. Introduction and scope
Willow & White operates the website sitee11.top for people seeking residential painting and decorating services in Cambridge and the areas we serve. This Privacy Policy explains how we collect, use, share, retain and protect information when you browse sitee11.top, contact us, request a quotation or otherwise communicate with us. It is written to support transparent use of information and should be read together with our Cookie Policy. By using sitee11.top, you acknowledge that you have read this policy and consent to the processing described where consent is the appropriate lawful basis.
2. Information we collect
We collect information that you choose to provide, such as your name, email address, telephone number, postcode, preferred contact time and the details of a decorating project. If you ask for a quotation, those details may include room dimensions, photographs of surfaces, access notes and proposed timing. We also collect limited technical information automatically, including IP address, browser type, device characteristics, pages visited, referring pages, approximate location derived from IP, timestamps and cookie preferences. sitee11.top does not ask for payment-card information through this website.
3. Why we use information
We use personal information to answer enquiries, arrange visits, prepare and discuss estimates, schedule agreed work, communicate about a project, improve the reliability of sitee11.top, protect the website against misuse and meet applicable legal obligations. We may use aggregate, non-identifying information to understand which services are useful to visitors in Cambridge. Where we send marketing communications, we do so only where permitted by law and you can opt out at any time by using the contact details below.
4. Lawful basis and consent
Depending on the context, our lawful basis is taking steps at your request before entering a service agreement, performing an agreed contract, pursuing a legitimate interest in operating and improving a local painting business, complying with a legal obligation, or obtaining your consent. You may withdraw consent at any time where consent is relied on. Withdrawal does not affect processing that took place before it was withdrawn, and it may not affect processing needed to fulfil a contract or legal obligation.
5. Cookies and third-party services
sitee11.top uses essential cookies to record cookie choices and support basic site functions. If optional analytics or advertising technologies are enabled in the future, we will request consent where required and update our Cookie Policy with the providers, purposes and controls involved. Third-party services such as Google Analytics, advertising networks, email providers, web hosting companies, anti-spam tools and map services may process technical information on our behalf or under their own privacy notices. Their use is limited to the functions described and governed by appropriate terms and safeguards.
6. Sharing information
We do not sell personal information. We may share relevant data with carefully selected service providers that help us host sitee11.top, store communications, protect systems, administer enquiries or deliver services. We may also share information with professional advisers, insurers, regulators or authorities where necessary to protect rights, investigate fraud, comply with law or respond to a valid legal request. Any provider that processes data for us is expected to apply confidentiality and security measures appropriate to the task.
7. International transfers
Some service providers may process information outside the United Kingdom or European Economic Area. When this occurs, we take reasonable steps to ensure that a lawful transfer mechanism and appropriate safeguards are in place, such as adequacy regulations, contractual protections or other safeguards recognised by applicable data protection law. You may contact us for information about the relevant protections where they apply to your data.
8. Retention and security
We retain enquiry and project information only for as long as reasonably needed to answer you, manage a quotation or service, maintain records, resolve disputes and meet tax, insurance or legal obligations. Retention periods depend on the type of information and the relationship with you. We use administrative, technical and organisational measures designed to reduce the risk of loss, unauthorised access, alteration or disclosure. No internet transmission or storage system is completely secure, so we cannot promise absolute security.
9. Your rights and choices
Subject to applicable law, you may ask to access, correct, update, delete, restrict or object to processing of your personal information. You may request a portable copy where this right applies, withdraw consent, manage cookies and object to direct marketing. Residents of California may have additional rights to know, delete, correct and limit certain uses of personal information under the CCPA/CPRA, subject to legal exceptions. To exercise a right, contact [email protected]. We may need to verify your identity and will respond within the timeframe required by law. You may also complain to the UK Information Commissioner’s Office if you believe your rights have not been respected.
10. Children
sitee11.top is intended for adults seeking residential painting services. We do not knowingly collect personal information from children. If you believe that a child has provided personal information through sitee11.top, please contact [email protected] so that we can review and delete it where appropriate.
11. Changes and contact
We may update this Privacy Policy when our practices, technologies or legal obligations change. The updated version will be posted on sitee11.top with a revised effective date. We encourage you to review it periodically. For privacy questions, requests or concerns, contact Willow & White at [email protected], telephone +44 1223 782 441, or write to 22 Mill Road, Cambridge CB1 2AD.
This page is an operational template and should be reviewed for your actual business practices, vendors and legal obligations before publication.